HOW LONG WILL IT TAKE TO GET MY ORDER?
Sending as a gift? Leave a note when checking out, and a gift message can be included in your order.
***Please check holiday ordering deadlines on the shop page.
DO YOU HAVE ANY ITEMS THAT ARE READY TO SHIP?
Typically no, as bags are specifically customized and made-to-order for each individual customer. However, at times I may have several pre-made bags on hand ready to ship without the production wait, just ask!
WHAT PAYMENT OPTIONS TO YOU ACCEPT? IS MY INFORMATION SAFE? WILL I BE CHARGED SALES TAX ON MY ORDER?
I accept payment though Paypal as well as debit/credit card payments through Stripe.Your private info will never be shared, sold or used in any other way than to process orders. If you sign up for the mailing list, your email address will only be used to receive our newsletters.California residents will be charged CA sales tax.
WHAT METHOD OF SHIPPING DO YOU USE? DO YOU SHIP INTERNATIONALLY?
I ship to the address provided at checkout. Please make sure your address is current and correct. You will be responsible for any additional shipping charges if your order must be resent due to providing an incorrect address.
All orders are provided with a shipping notification and tracking number when your order is complete. Shipping for multiple items will be combined.
*PLEASE NOTE: International customers are responsible for any and all import taxes, customs duties and fees imposed by the destination country-- we have no control over these charges. Please be aware that when customs clearance procedures are required, it can cause delays beyond my original delivery estimates. All international orders will have full value declared on customs forms, and will be marked as "merchandise" - no exceptions.Add Answer here
DO YOU ACCEPT RETURNS OR EXCHANGES?
I LOVE YOUR DESIGNS BUT I WOULD LIKE A FABRIC I DON'T SEE ON YOUR SITE. CAN I HAVE SOMETHING MADE IN A DIFFERENT FABRIC?
If there are designs or fabrics you would like to see in the future, let me know! I always take customer feedback into account when designing new items and ordering new fabrics for the shop. Make sure you check out the Custom Order Gallery to see past custom orders.
HOW DO I CARE FOR MY NEW BAG? MY BAG HAS GOTTEN A LITTLE WEAR AND TEAR OVER TIME, CAN YOU DO A REPAIR FOR ME?
Yes, I can do repairs on most normal wear and tear issues such as rivets, straps or purse feet. Please email firstname.lastname@example.org and let me know if you are having any issues with your bag.